The first minute of an emergency call isn't about appointments or prices — we walk you through securing your home step by step: the valve, ventilation, electricity. Then we dispatch the nearest specialist. Gas leaks take priority #1 over any other job.
1 Memorize these steps: (1) Shut the cylinder or mains gas valve immediately. (2) Open windows and doors — ventilation is the most important step. (3) Do not switch anything electrical on OR off — even a light switch; the tiny spark inside it is enough. (4) No lighters or open flames, obviously. (5) Leave the room and call us on 16062 from outside. If the smell is strong and widespread, call the national gas emergency line (129) first, then us.
2 And honestly: not every fault is an emergency. An oven that won't heat deserves a normal morning visit at a lower cost — but anything involving a gas smell, a leak, a knob that won't shut off, continuous sparking, or an oven overheating out of control: that is a real emergency, do not wait on it. Not sure? Call and describe it — whoever answers will tell you plainly "this can wait until morning and save you money" or "this needs a technician now".
3 And because an emergency is no time for surprises: any cost difference for a night or urgent visit is stated on the phone before the technician moves — not after he arrives. The repair itself follows our usual rules: final price before work starts, a full leak test after it, and a written warranty.
If your fault is listed here, call immediately and do not disassemble the appliance.
Shut off supply, ventilate, then inspect hose, regulator, and valves.
Learn moreA dangerous case that needs a specialist immediately.
Learn moreHigh, orange, or unstable flame needs safety inspection.
Learn moreValve or knob failure can cause continuous leakage.
Learn moreThese faults are prioritized because they affect home or restaurant safety.
Clear smell around the stove or gas hose.
Causes & fixConfirmed leak or sound of gas escaping.
Causes & fixGas is released without stable ignition.
Causes & fixHeat above normal with risk of damage or fire.
Causes & fixIf you cannot classify the fault, call 16062 and describe the situation immediately.
In an emergency there's no time to compare — so here is the difference now, before you need it:
Immediate safety guidance: valve, ventilation, electricity — before any talk of money
"I can come for this much" — while you stand next to an active leak
Any night-visit difference is stated before the technician moves
The price comes after he arrives — and you have no choice but to accept
Full electronic leak test before the appliance is switched back on
Joint tightened, gone — and the small leak stayed where it was
If it can wait until morning at lower cost — we tell you
Everything is an "emergency" and everything is at night rates
Written warranty on emergency repairs, same as any repair
No warranty — "it was an emergency, after all"
Call 16062 and describe the smell or fault clearly.
We guide you to shut off gas and ventilate without touching risky points.
We assign the closest suitable technician based on area and appliance type.
The technician inspects, repairs, and tests safety before operation.
Priority for Cairo and Giza, with urgent scheduling in other governorates based on nearest technician availability.
Urgent priority
Nearest technician
Skip the searching: pick your area to find the nearest technician, your brand to see its known faults, or the fault itself to understand the cause before you call. Every link here takes you straight to the page that fits your case.
Choose your area from the area links to reach the nearest technician.
Choose the brand link to reach the matching service page.
Check the related fault links to identify the likely cause.
We start reducing risk before the technician arrives.
Technicians understand gas and ignition circuits in stoves and ovens.
The appliance is not used again until leak and safety checks are complete.
Do not wait. Shut off gas and call 16062 immediately.
