1
Damaged gas hose
Its service life is 3-5 years.
Emergency
⚠️ Gas Leak — Immediate Emergency
A gas leak is a direct danger to your life and home. Follow the safety steps below immediately, and call the emergency team on 16062 — available 24/7 with absolute priority.
Symptoms
If you notice one or more of these symptoms, this page is for you:
- A strong, clear gas smell
- A hissing sound from the leak point
- Headache, dizziness, and nausea
- A flame going out for no reason
The most common causes
2
Broken regulator
It controls gas flow.
3
Loose connections
Between cylinder and regulator, or hose and stove.
4
Faulty internal valve
The valves inside the stove.
Solutions
Immediate steps (do this now)
Shut the gas cylinder immediately
- 1 Turn the cylinder valve until it fully stops
Open all windows and doors
- 1 Ventilate the space as fast as possible
Do not touch anything electrical
- 1 No lights, no hood, no phone use inside
Get out and call from a safe place
- 1 Leave the home for an open space and call 16062 immediately
The fix = emergency team immediately
- Never attempt to fix a gas leak yourself
- Our emergency team is available 24/7
- We respond with absolute priority for gas cases
- Call 16062 now
When to call a technician
- Immediately — a gas leak is always an emergency
- After shutting the cylinder and ventilating
- From a safe place outside the home
A gas leak can happen with any brand. Our emergency team handles them all, around the clock.
24/7 emergency service Or call directly on 16062
Quick diagnosis for Gas leak
Use this table to identify the closest cause before calling. If gas smell is involved, treat it as an emergency.
Symptom
Likely cause
Best action
A strong, clear gas smell
Damaged gas hose
Stop using the appliance and call emergency service immediately
A hissing sound from the leak point
Broken regulator
Stop using the appliance and call emergency service immediately
Headache, dizziness, and nausea
Loose connections
Stop using the appliance and call emergency service immediately
A flame going out for no reason
Faulty internal valve
Stop using the appliance and call emergency service immediately
Main service related to this fault
Stove repairRelated faults that may be the cause
Frequently asked about Gas leak
What is the first thing to do?
Shut the cylinder immediately, open the windows, get out, and call from outside.
Will the technician arrive quickly?
Gas cases have absolute priority. The emergency team moves immediately.
Is the service available at night?
Yes — 24/7 every day of the week.
Is there a warranty after the repair?
Yes — a written warranty on the repair.
Have a gas leak or smell? Call immediately
Our emergency team is available 24/7 with absolute priority for gas cases.
- Free inspection
- Technician within 1 hour
- Warranty up to 1 year
- 24/7 service