1
Damaged or worn gas hose
The hose between the cylinder and stove has a 3-5 year service life.
Emergency
Gas Smell From the Stove — Emergency
⚠️ This is a dangerous fault requiring immediate action. Follow the 4 safety steps below right away and call the emergency team on 16062.
Symptoms
If you notice one or more of these symptoms, this page is for you:
- A clear gas smell in the kitchen
- A faint gas smell after turning the stove off
- A gas smell when opening the knob before ignition
- Headache or dizziness while in the kitchen
The most common causes
2
Broken regulator
The regulator controls gas flow. If faulty, a leak occurs.
3
Loose internal valve
The internal valves for each burner can become loose.
4
Loose connections
Between the hose and stove, or between the cylinder and regulator.
5
Burner did not light on start
You turned the knob, gas flowed, but the burner did not light — so gas leaks into the kitchen.
Solutions
Immediate steps (do this now)
Shut the gas cylinder immediately
- 1 The most important step — turn the cylinder valve until it fully stops
Open all windows
- 1 Ventilate the space to reduce gas concentration
Do not switch on anything electrical
- 1 Do not turn on lights
- 2 Do not switch on the hood
- 3 Do not use your phone (an electric spark can ignite the gas)
Leave the area and call from outside
- 1 Leave the kitchen, move to an open space, and call 16062
The fix = a technician immediately
- This fault must never be fixed yourself
- Any mistake handling gas can cause asphyxiation, fire, or explosion
- Our emergency team is available 24/7 for gas cases
- Call 16062 immediately
When to call a technician
- Immediately — any gas smell is an emergency
- After shutting the cylinder and ventilating
- From a safe place outside the kitchen
A gas leak can happen with any brand. Our emergency team handles them all.
24/7 emergency service Or call directly on 16062
Quick diagnosis for Gas smell
Use this table to identify the closest cause before calling. If gas smell is involved, treat it as an emergency.
Symptom
Likely cause
Best action
A clear gas smell in the kitchen
Damaged or worn gas hose
Stop using the appliance and call emergency service immediately
A faint gas smell after turning the stove off
Broken regulator
Stop using the appliance and call emergency service immediately
A gas smell when opening the knob before ignition
Loose internal valve
Stop using the appliance and call emergency service immediately
Headache or dizziness while in the kitchen
Loose connections
Stop using the appliance and call emergency service immediately
Headache or dizziness while in the kitchen
Burner did not light on start
Stop using the appliance and call emergency service immediately
Main service related to this fault
Stove repairRelated faults that may be the cause
Frequently asked about Gas smell
How long before something dangerous happens?
It depends on the leak severity. Any leak is an emergency — act immediately.
Can I smell gas without a leak?
Rare. Any smell must be inspected by a technician immediately.
Is there a warranty after the repair?
Yes — a written warranty on the repair.
Is there overnight emergency service?
Yes — line 16062 runs 24/7 for emergencies.
Have a gas leak or smell? Call immediately
Our emergency team is available 24/7 with absolute priority for gas cases.
- Free inspection
- Technician within 1 hour
- Warranty up to 1 year
- 24/7 service